FAQs

Updated

Technical Support

How do I recover a deleted project or page?

 Once a project is deleted, it cannot be recovered, so please proceed with caution when deleting projects. However, if you delete a page, you can restore it by clicking [Cancel] on the left corner of the Design Interface, where you'll find a list of deleted pages available for recovery.

What should I do if Sketchflow displays an error message?

 If Sketchflow displays an error message, please try again after waiting a few moments. If the issue persists, please take a screenshot of the error and note any actions that led to it. Then, contact Sketchflow support with these details so our team can assist you further. We're sorry for the inconvenience and appreciate your patience as we work to resolve the issue.

How can I report a bug or technical issue in Sketchflow?

 You can report a bug or technical issue in Sketchflow by emailing our support team at support@sketchflow.ai. Please include a detailed description of the issue, any steps to reproduce it, and screenshots if possible, so we can assist you more effectively. We appreciate your feedback and thank you for helping us improve Sketchflow!

Can the Sketchflow support team assist me directly with my project?

 The Sketchflow support team is here to help with any technical issues or questions you may have about using the platform. However, we do not offer direct participation in designing or completing individual projects. For guidance, tips, and troubleshooting assistance, please feel free to contact our support team—your feedback helps us make Sketchflow better!

Feature Requests

Will Sketchflow support exporting to more code formats, beside the current formats?

 Sketchflow now efficiently generates native code that can cover a wide range of application types and platforms, the frontend code formats including Vue.js and React.js for web, Kotlin for Android, Swift for iOS; the backend framework including NestJS and Spring. We will continuously optimizing the quality and speed of our code generation—stay tuned! We're always listening to user feedback, please feel free to email us your request or any thoughts about this feature. Your feedback helps us prioritize future development.

Can users vote on potential new features or leave feedback directly within Sketchflow?

 Currently, users cannot vote on new features directly within Sketchflow. However, we always welcome your feedback! You can share your suggestions or ideas with us via email, Discord, or through our support channels. Your input is important and helps us improve Sketchflow for everyone.

What happens after exporting the full-stack code from Sketchflow.ai? Do I have the full ownership of my application code?

 You can access the complete frontend and backend files in your downloaded codebase. For apps deployed through Sketchflow.ai, you can review validated configurations, customize them freely, and take full ownership of your exported full-stack codebase.

Product Function

What should I do if the changes from my input instructions don’t match what I expected?

 If the changes from your input instructions don’t match what you expected, don't worry—this can sometimes happen depending on how the instructions are written. To help you get better results, we've created a detailed tutorial on crafting more effective and precise input instructions. We recommend checking out our tutorial for tips and best practices on improving your prompts. If you have further questions or need additional assistance, feel free to reach out to our support team!

How can I reset my project to a previous version?

 To restore your project to a previous version, open "History" by clicking the [clock] icon in Design Mode, browse eariler versions, select the one you need, and click [Revert]. All edits in Sketchflow are recorded and can be rolled back.

What design tools can I import my exported Sketchflow files into?

 If you export project with no code, Sketchflow exports files in the .sketch format, which are compatible with popular design tools like Sketch and Figma. You can easily import your exported files into either platform to continue editing, collaborating, or refining your designs. If you use other design tools, please check their documentation for .sketch file compatibility.

If you export app code files, with downloaded full-stack code ZIP, with the generated code files, you have the flexibility to further customize, develop, and deploy your application based on your own needs. The next step is entirely up to you.

How do I invite teammates to view or edit my designs?

 To invite teammates to view or edit your designs in Sketchflow.ai, simply use the sharing feature within your project. You can generate an access link or enter your teammates' email addresses to send them an invitation. Based on the permissions you set, they can view the design, import the design only, or import the full project.

Subscription Help

Can I buy bonus credits excluded the credits in my subscription plan?

 Of course, you can purchase bonus credits at any time from the Pricing page. Simply click the Credits tab next to Plans to browse and select the bonus credit package that best suits your needs. Once your payment is complete, the bonus credits will be added to your account and will expire at the end of your next billing cycle.

How to cancel my automatic renewal?

 To cancel the automatic renewal of your current subscription, click your avatar to open the drop-down menu, then go to Settings > Cancel Subscription. Your subscription will remain active until the end of your current billing cycle, and it will not renew automatically. Please note that this action cannot be undone. However, you can start a new subscription at any time if needed.

What should I do if I subscribed to the yearly plan right after my monthly plan expired, but my subscription isn't active yet?

 If your yearly subscription doesn't become active immediately after your monthly plan expires—for example, if your monthly plan is active from 7/1 to 7/30 and your yearly plan should begin on 7/31 — please contact our support team and explain the situation. We'll restore access to your subscription as soon as possible.